Refund policy

Last updated: 12 August 2026

Thank you for purchasing from Biophoria. Please review this policy carefully before completing your purchase.

Digital Products

All Biophoria products are digital products delivered through a download link. No physical products are produced or shipped; therefore, physical returns and exchanges are not applicable.

Refund Eligibility

Because digital products cannot be physically returned, purchases are generally non-refundable once the download link has been delivered or the digital content has been accessed.

A refund or replacement may be considered when:

You were charged more than once for the same order.
You received a different product from the one purchased.
The supplied file is corrupted or cannot be opened, and we are unable to provide a working replacement.
You did not receive access to your purchase and we are unable to provide a functioning download link.
A refund is required under applicable consumer-protection law.

We will normally attempt to resolve technical problems by resending the download link or providing a replacement file before issuing a refund.

Non-Refundable Circumstances

Refunds will not normally be provided for:

Changing your mind after purchasing
Purchasing the wrong product by mistake
Failing to read the product title, description or listed contents
Incompatibility with a device or application when the product format was clearly stated
Dissatisfaction with the appearance, style or content when accurate previews and descriptions were provided
Failure to achieve a particular examination grade or academic result
Requests made because the customer no longer needs the product
Download links or files that have been shared, copied, distributed or misused

Cancellations

Digital orders may be fulfilled automatically and can become available immediately after payment. Consequently, an order cannot normally be cancelled after its download link has been issued.

If your order has not yet been fulfilled, contact us immediately. We cannot guarantee that cancellation will be possible.

Requesting Assistance or a Refund

Contact noor.emohamed95@gmail.com within 7 days of purchase and provide:

Your full name
Your order number
The email address used at checkout
A clear description of the problem
Relevant screenshots, where applicable

Submitting a request does not automatically guarantee a refund. Each request will be reviewed according to this policy and applicable law.

Approved Refunds

If a refund is approved, it will be returned to the original payment method whenever possible. The time required for the refunded amount to appear depends on the payment provider and the customer’s bank.

Consumer Rights

Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded. Where applicable law provides additional cancellation, refund or withdrawal rights, those rights will continue to apply.